Purple Key
Help and support

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Frequently asked questions
How is access to housing? Is there a physical meet and greet?

For most of our properties, access is fully autonomous and available 24/7. Between 48 and 24 hours before your arrival, you'll receive a message with everything you need: the exact address, the secure key-box code, and the building entry code if applicable. No waiting, no appointment to keep — you arrive at your own pace, from 4 pm onwards. A comprehensive welcome booklet inside the property will guide you through everything else.

What to do in case of problems during my stay?

Our team is available 7 days a week to answer any questions or handle any unexpected situations. Whether it's a faulty appliance, a practical query, or an emergency, simply contact us via the number provided in your welcome booklet or through your booking platform's messaging system. We commit to responding promptly and resolving any issue without you having to worry. Your stay is our priority.

Is the accommodation suitable for business stays?

Absolutely. Most of our properties are designed primarily for travelling professionals. Each apartment features high-speed Wi-Fi, a functional workspace or a large enough table, modern amenities (Nespresso machine, Smart TV, washing machine…), and a carefully curated environment suited both to focused work and relaxation. Self check-in means you can arrive at whatever time suits you, even late at night. Comfort, efficiency and peace of mind — with no compromise.

How's the check-out going?

Departure is as simple as arrival. On check-out day, simply return the keys to the secure key box before 10 am. Detailed instructions are included in your welcome booklet and in a summary message sent the evening before your departure. No forms, no lengthy inspection process, no waiting around. Leave with peace of mind — we'll take care of the rest. However, we would like to make it clear that in case of doubt, we will provide a person on site at the time of your departure. Also, be aware that we always record a specific and dated inventory and photos before your arrival.

Can I cancel my reservation?

Cancellation conditions depend on the platform you used to book (Airbnb, Booking.com, VRBO…) or on our direct booking terms. We recommend reviewing the cancellation policy shown at the time of your reservation. In the event of exceptional circumstances, don't hesitate to contact us directly — we'll do our best to find a suitable solution for your situation.

How does your concierge work for the owners?

We handle every aspect of your property's rental coordination, from A to Z. Following an initial meeting and property visit, we take care of: bringing your property up to Purple Key standards, creating and optimising your listings across all platforms (Airbnb, Booking.com, VRBO…), dynamic pricing, guest management, maintenance between stays, and regular reporting. You do nothing — you collect your income.

How are travelers staying in my property selected?

Guest screening is a top priority for us. We rely on platform verification systems (verified profiles, previous reviews, booking history) and apply our own acceptance criteria. Any suspicious booking or one that does not meet our standards is declined. Our goal is straightforward: welcome serious, respectful and satisfied guests into your property — and protect it at every stay.

What happens in the event of a traveller’s damage?

If damage is discovered after a stay, we immediately document it (photos, written report) and initiate the reimbursement process with the guest through the platforms' protection mechanisms (Airbnb AirCover, Booking guarantees, etc.). We manage the entire process on your behalf. At the same time, your property is restored as quickly as possible to minimise any income disruption. You are kept informed at every step.

Why choose Purple Key?

Purple Key was founded by real estate investors, not traditional managers. We understand your challenges of profitability, serenity, and heritage protection — because we experience them ourselves. Our approach is inspired by the best hotel standards: neat accommodation, well-received travelers, zero unpaid, and transparent reporting. We are not just another Airbnb management company. We make your rental investment truly passive.

How do I contact the Purple Key team?

Our team is reachable 7 days a week, by phone, email, or via the contact form on our website. Whether you're an owner looking to entrust us with your property, or a guest with a question before or during your stay — we respond quickly, without bureaucratic delays. Because availability isn't an optional extra for us. It's a core value.

How to book Purple Key accommodation?

Our accommodations are available for reservation on the main short-term rental platforms: Airbnb, Booking.com, Guest Ready, and VRBO. Simply search for “Purple Key” or view our properties via the links available on our site. You can also contact us directly and book us through our website. Our listings are detailed, honest, and up-to-date — what you see fits exactly what you’ll find.

Can I book directly without going through Airbnb or Booking?

Yes, direct booking is possible. Booking directly can offer greater flexibility, particularly for medium-length stays or specific requirements (late arrival, extension, etc.). We're always available to discuss and find the arrangement that best suits your needs.

What are the check-in and check-out times?

Check-in is available from 4 pm, and check-out must be completed by 10 am. These times allow us to ensure the property is impeccably prepared between each stay, in line with our hotel-grade standards. If you have specific time constraints, please contact us at least 24 h in advance — we'll do our best to accommodate you, subject to availability.

What if I arrive outside the scheduled hours?

Our self check-in system via secure key box allows you to arrive at almost any time, including late at night. However, if you plan to arrive before 4 pm or after 10 pm, please let us know in advance by message. We'll make sure everything is ready and send you the access details at the right time.

Where can I find access codes and practical information?

All practical information — full address, key-box code, building entry code, arrival instructions — is sent to you by message a few hours before check-in, via the booking platform or directly by SMS. This information is also included in the welcome booklet inside the property, which covers how to use all the equipment and offers local recommendations.

Does the accommodation exactly match the photos of the publication?

Yes, without exception. Our photos are taken professionally and accurately reflect the true condition of each property. We don't use misleading staging or deceptive angles. What you see in the listing is exactly what you'll find on arrival — thoughtfully decorated, clean, fully equipped. Transparency is one of our core values.

Is there parking available?

Parking availability varies depending on the property. Detailed information (private parking, nearby public parking, access and rates) is included in each listing and in the welcome booklet. If you have a vehicle and parking is an important factor, feel free to ask us before booking — we'll give you accurate guidance.

Is Wi-Fi included? What is the connection speed?

Yes, high-speed Wi-Fi is included in all our properties at no extra charge. The connection is fast enough for remote working, video calls and streaming. Login details are provided in the welcome booklet. We ensure the connection is reliable and high-performing — this is a non-negotiable requirement for our properties, particularly to meet the needs of travelling professionals.

What facilities are available in the accommodation?

Every Purple Key property is equipped to deliver hotel-level comfort. You'll always find: high-speed Wi-Fi, Nespresso machine, Smart TV (with access to streaming apps), washing machine (in most cases), dishwasher (not always), quality bedding, provided linen, and welcome toiletries. The full list of amenities is detailed in each listing and in the welcome booklet provided on arrival.

Is linen (sheets, towels) provided?

Yes, all bed linen and towels are provided: sheets, duvet covers, pillowcases and bath towels — freshly laundered at high temperature and neatly folded. Just like in a hotel, you don't need to bring anything. All linen is replaced and laundered between every stay as part of our rigorous hotel-standard cleaning protocol.

Can we invite outsiders into the accommodation?

The property is made available to the guests registered at the time of booking. Occasional visitors are welcome, provided they respect the neighbourhood and the house rules outlined in the welcome booklet. However, parties, loud gatherings and hosting undeclared guests are strictly prohibited. These rules are in place to protect neighbours, property owners and guests alike.

Are pets allowed?

The pet policy is specified in each individual listing and may vary from one property to another. If you wish to travel with a pet, we recommend checking this information directly in the relevant listing or contacting us before booking. We'll do our best to guide you towards a property that suits your needs.

Can I extend my stay if the accommodation is available?

Yes, an extension is possible subject to availability. Please contact us as early as possible — ideally 48 hours before your original departure date — via the booking platform or directly by message. We'll check the calendar and, if an extension is possible, confirm the arrangements promptly. Pricing is generally applied at the same rate as your original booking. Billing is usually done at the rate displayed on the booking platform for the days considered.

How can I leave a review after my stay?

Your opinion is valuable — for us, for future travelers and for the owners. Do not wait until the end of your stay if you encounter any problem. Most of the time, we can fix it. After your stay, you will receive an automatic invitation to leave a comment on the platform through which you have booked (Airbnb, Booking.com, VRBO...). We read every review carefully and respond to them. If you wish to give us a direct return, you can also contact us by e-mail or via our site.

I forgot an object in the house — what to do?

Don't worry. Contact us as soon as possible after your departure, describing the item and its likely location in the property. Our team checks the property during the post-stay clean and sets aside any items found. We'll then arrange to send it back to you at your cost (postal delivery) or hand it over in person if you're able to collect it on-site.

What types of housing do you accept?

We primarily work with furnished apartments and houses suited for short-term rental. Size and number of rooms can vary, but we require that each property be capable of meeting our comfort and presentation standards. During our initial contact, we conduct an honest assessment of your property and clearly advise whether it fits our portfolio — and if so, what adjustments might be needed.

How is the rental price of my property fixed?

We use a dynamic pricing strategy: prices are adjusted in real time based on local demand, seasonality, nearby events and competition. The dual aim is to maximise your net income while maintaining a high occupancy rate. You are consulted during the initial set-up and kept informed of pricing developments in your monthly report.

What is your commission or pricing structure?

Our remuneration takes the form of a commission on the revenue generated by your property. The exact rate is agreed during our initial discussion, based on the property, its location, and the level of services required. Our model is fully transparent: no hidden fees, no charge during vacancy periods. You only pay when your property performs. Contact us for a personalised proposal.

Who manages the maintenance and repairs between stays?

We handle routine maintenance and hotel-standard cleaning between every stay: full clean, equipment check, linen and consumable replacement. In the event of a breakdown or repair need, we notify you immediately and can coordinate the intervention of a service provider with your approval. For significant works, the decision remains yours — we act as your main point of contact with contractors.

Does my accommodation have to be furnished to specific standards?

Yes. To join the Purple Key portfolio, every property must meet a minimum standards checklist: quality bedding, functional amenities (Nespresso or coffee machine, Smart TV, Wi-Fi, washing machine, dishwasher where possible), thoughtful and coherent décor, and good overall condition. If your property requires adjustments, we'll guide you through the upgrade process — practically and within your budget.

Owner, can I block dates for personal use?

Absolutely. Your property belongs to you, and you can block periods for personal use at any time, provided there are no already confirmed bookings on those dates. Simply let us know in advance, and we'll block the calendar immediately, or just use your application. We recommend planning these requests ahead of time to avoid conflicts with existing bookings, particularly during peak season.

How am I informed about bookings and the revenue generated?

Your application and your owner space allow you to see at any time: current and upcoming bookings, occupancy rate, gross and net income generated, notices received, and the general condition of your accommodation. You are informed in real time of any important events (confirmed reservation, cancellation, incident). Transparency is one of our commitments — you’ll never have to rely on us to get news.

On which platforms are my ads published?

Your property is listed on the world's leading booking platforms: Airbnb, Booking.com, VRBO, and others, depending on your property and location. We handle the creation, optimisation, and updating of all your listings — descriptions, photos, pricing, availability — in a centralised and synchronised manner. A multi-platform presence maximises your visibility and occupancy rate.

What does the name “Purple Key” mean?

The name Purple Key was born from the history and values of its founders. "Purple" — the colour of refinement — evokes excellence and accessible luxury, a nod to the Dreux apartments where the adventure began. "Key" represents both the key handed to every guest for a hassle-free stay, and the one offered to property owners for effortless, profitable management of their investment.